Buying fine leather furniture is an investment that provides unmatched levels of durability, comfort, and style to your home. Consider the benefits, types, treatments and care of leather to make an informed decision on selecting the best leather furniture that will best suit your lifestyle and home.
Cowhides are removed in one layer, so it must be split into several layers to reduce thickness. The process of tanning leather involves reducing the hide to the thickness required for upholstered products. The outer layer of hide is referred to as the “top grain”, and “split” refers to the lower layers of the hide underneath the top-grain. Leather is split to create a piece of leather from the layers of extra thickness from the hide. Grain refers to the natural markings that makes each hide unique, and testify to the leather’s authenticity. In general, genuine leather is sold in 4 forms.
Full-grain leather is the highest grade of leather, and refers to hides that have been left in their natural state. Full-grain leather has not been mechanically altered by any processes that remove natural imperfections on the surface of the hide, such as sanding and buffing. The grain remains which makes this type of leather strong and durable. Full-grain leathers are typically available in two finish types: aniline and semi-aniline (see “Treatment Processes” below to learn more).
Top-grain leather is the second highest grade of leather because it is split from the top layer of the hide. The removal of the separated later makes top-grain leather thinner and more pliable than full-grain. Top-grain leather is best suited for high-end leather products and upholstery because it is the strongest and most durable part of the hide. Top-grain leather is minimally processed which allows the hide to be soft and supple. Over time, top grain becomes more supple and displays a soft patina and natural character.
Corrected-grain leather generally refers to top-grain leather that has had its surface grain partially removed to minimize surface imperfections and flaws. This type of leather has been altered by buffing its surface to reduce scarring, or embossed to develop a special effect. Corrected leather is often best suited for recreational rooms or other places that require exceptional durability. There are different forms of corrected-grain leather depending on the degree of correction including:
Split leather is merely the lower layers of a hide underneath the top-grain. Once the top-grain has been removed, split leather is created from the fibrous part of the hide. Split leather does not have all the same characteristics of top-grain due to processing differences. Split leather grain is typically stiffer, coarser, and less durable, and tends to crack more easily. The average wear of split leather is 5 years. Cheaper leather upholstery will often be made from split leather instead of top-grain leather.
For customers seeking a more economical price point, there are leather alternatives that don’t match genuine leather’s depth, character, and quality, but can give customers the look of leather:
Also known as blended leather, bonded leather is a man-made material made from leftover scraps and shavings of leather that are glued and pressed together with polyurethane or latex. The varying degree of actual leather used in the mix is minimal (as low as 10%), and affects the smell and texture of bonded leather. Bonded leather is weak and degrades quickly, and does not acclimate to body temperature unlike actual leather. The term serves no purpose other than to permit the use of the word “leather” to be associated with the product.
Only slightly better than bonded leather, bycast leather is defined as a layer of splt (often too thin or flawed for normal use) that is completely sealed on top with a layer of polyurethane. Because this product is made from an inner layer of the hide and laminated with polyurethane, it does not have the same structural integrity or durability of actual leather. The material is slightly stiffer and less expensive than top-grain leather. Since it is covered in a plastic coating, bycast leather is easier to clean and maintain. The polyurethane coating provides its color, texture, and strength.
L/M refers to leather-match, which is used to describe furniture pieces made from both actual leather and a synthetic material, such as vinyl. The term is used to describe upholstered products where portions of the furniture is real leather, but the back, sides, or less visible parts are an artificial material that is matched to look like real leather. Leather-match is significantly cheaper than a product upholstered entirely in actual leather.
This is a construction where some bonded leather is used in combination with synthetic materials. The purpose of the match is to reduce cost, while the use of bonded leather is to allow the term “leather” to be associated with what is essentially a plastic product. The product may be appropriate for certain applications but is not considered actual leather.
This is a very effective form of plastic that can be applied to fabric or other products to create beautiful and durable surfaces. Polyurethane is very versatile and can be used to replicate leather, suede, and number of materials. The product is safe if appropriate materials and dyes are used, and is recommended for applications that are price-sensitive and require a high degree of durability.
Similar to polyurethane, vinyl furniture is an affordable synthetic alternative. While UV fade resistant, vinyl is less durable and can crack over time. It is normally lower in cost than polyurethane, and is used in “match” applications where strength is not an issue.
This term has historically been associated with top-grain leather suede but is not a legal term. The term is sometimes applied to materials that mimic the look of suede. If the price is exceptionally low, it is likely not real leather.
Makers of non-leather products and producers of finished upholstered product frequently develop their own proprietary terms to describe their product. Typically none of these names apply to real leather. The product is usually a bonded leather or a polyurethane product. The product itself may be appropriate, but customers should seek clarity as to what the product really is constructed of.
There are a variety of terms used to describe the leather making process. It is important to understand that certain leather treatments offer different benefits that will appeal to certain consumer’s needs. All natural leathers (full-grain and corrected-grain) are first dyed in an aniline dye solution to accentuate the natural beauty of the hide. The following guideline explains common processes used to treat leather:
Aniline dying is the process of putting hides into a drum allowing the dye to soak completely through the hide. The dye is absorbed by the pores of the leather, which permeates the surface of the hide and combines with the fibers to form a compound. This process gives the hide color without covering its natural markings. Neither a protective coating or surface pigment color is applied, and this dyeing process is only suitable for the best full-grain leather. Aniline leather may be referred to as full aniline or pure aniline. Because it lacks a protective coating, full aniline is much softer than leathers treated with other finishes, and develops a natural patina over time.
Semi-aniline leather is produced through a very similar process to full aniline, but has a thin protective top coat added to protect it from wear and staining. Semi-aniline can be referred to as aniline plus pigments, or AP, due to the similar treat process of full aniline. After leather has been aniline dyed, a light top coating of highly dispersed pigment is applied to the top of semi-aniline leather to guarantee an even color on the hide’s surface. Additional finishes, like embossing, may be applied further to the leather to create another effect, then is finished with a protective coating. For the most part, semi-aniline retains the natural beauty of aniline leather and offers modest protection.
Pigmented leather is the most durable because it contains a polymer coating which contains pigments. It is created from hides not suitable for aniline or semi-aniline leathers. Pigmented leather is ideal for large households with children because of its resistance to scuffing and fading.
The type of leather and treatment process will affect how leather should be handled. Specific recommendations are made for different leathers.
Shipping is easy! Most items are shipped FREE of charge throughout the contiguous United States. Estimated delivery dates will be available during the checkout process. You will also be able to login to your account and check if there are any changes to the delivery times.
We offer the following freight delivery methods:
1. UPS/FedEx – This method applies to items with size and/or weight small enough to be handled by these carriers. You will be able to track your delivery using standard UPS/FedEx tracking numbers using www.UPS.com or www.FedEx.com
2. Freight Delivery - Freight delivery is made for items with size and/or weight too large for small package carriers such as UPS or FedEx. Deliveries will be made during normal business hours and the delivery agent will contact you in advance to schedule a convenient time of delivery. The items will be dropped off on the driveway of the house and it will be your responsibility to move the items into your desired location.
3. White Glove Shipping – Free white glove shipping is available on many orders, depending on the type and quantity of items. Please refer to the checkout page to see your white glove shipping estimate. Please make sure to fill your shopping cart with your entire order to obtain an accurate White Glove estimate. The following white glove options are available:
a) Front door delivery
b) Room of choice
c) Room of Choice + Light Assembly + Packaging Removal
Please choose your preferred option during the checkout of your item. If option is not available, please call to request for custom white glove quote.
Please fill out the form below to talk to us. Once you submit your inquiry, a LuxeDecor representative will respond to you during our regular business hours.
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|980 N. Michigan Ave.
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At LuxeDecor, we strive to provide premium and stunning home furniture and decor at the absolute best prices. To this end, we proudly offer a 110% Price Guarantee, applicable to future purchases and items purchased within 7 days of the price match request. If you find any item offered on our site advertised by an online only authorized dealer at a lower price, simply contact our team of customer service representatives or fill out our online form to let us know, and we will do everything we can to quote the item at a lower price.
To speak to someone immediately regarding a price match request call 888-733-3201 or send us a message to receive a prompt response.
How it Works
Details and Restrictions
Price matching may not apply to situations where the manufacturer has forbidden retailers to sell beneath a certain price.
*Some Manufacturers Restrictions Apply
At LuxeDecor, we understand that the purchase of furniture and home decor represents a significant investment, and we strive to ensure the complete satisfaction of all customers. Should a product you purchase from our online shop not match your expectations or needs, LuxeDecor abides by a conditional 30-day return policy and offers hassle and worry-free shopping experience.
As always, while your return is being processed our trained team of sales representatives will be happy to help you shop on our site for alternative furniture and decor options that might better match your personal style preferences.
Not all items are eligible for returns, and customers may be responsible for restocking fees or other fees associated with their return. Only products in “Like-New" condition will be eligible for returns. Items must be postmarked for return within 30 days of delivery to the customer to be eligible for a refund.
“Like-New" condition is defined as:
To complete a return through LuxeDecor please execute the following steps:
To initiate a return, have your order number ready and contact us through our online chat portal, by phone, or by message.
A Customer service representative will promptly review your order and create a Return Case, answering any questions you may have.
Return Goods Authorization (RGA) number will be issued by the manufacturer within 7-10 business days of the initiation of the return. At this point you must package your item for return shipping. See below for additional information regarding shipping fees and procedures.
Once received by the manufacturer, returned items will be inspected to verify their “like-new" condition. Once “like-new" condition is confirmed we will process your credit associated with your return.
In rare cases when item(s) arrive damaged, we will issue you a full refund for the damaged item(s) upon completion of your claim. Please refer to the shipping policy for more information on claim processing.
Return Shipping Costs
Filing a Dispute
Due to transit times, manufacturer’s practices, and other processes some returns may take longer to process than others. In the case of a long return process, we ask that you are patient and understanding of our need to abide by particular quality control methods before issuing your return. We do not recommend filing a charge back from your credit card company, as we will not be able to credit you for your return until the charge back mediation process has been completed. In some cases charge back cases can take up to 180 days to resolve, and an open charge back case may void your eligibility to receive return credit of any kind.
Damaged Returned Item(s)
If an item(s) is returned and determined not to be in "Like-New" condition, LuxeDecor reserves the right to charge a restocking fee of up to 50% of the purchase price as well as return shipping charges.
Item Returned Without an RGA
Items returned without an RGA are subject to an automatic 50% restocking fee and based on the item, may be denied.
Exceptions and Items not Eligible for Return
Unfortunately, certain items purchased from LuxeDecor.com are not eligible for returns. The following items, and returns received under the following conditions, will be ineligible for a return or refund credit.
Samples are not refundable, but the cost of the sample maybe deducted from your order of the full size item with the following criteria:
Samples are not refundable. We will apply the cost of a sample order to the purchase of the full size product. Some samples will need to be shipped back to the manufacturer for this credit to apply.
Open Box items have been inspected for quality assurance. If you are unhappy with your purchase, returns will be accepted within 30 days of delivery and the cost of return shipping will be deducted from your refund.
When ordering large quantities (10+) of the same item we strongly suggest ordering a single sample for evaluation before you place the full order. Returns of any item in quantities of 10 or more units will be subject to a return review. Depending upon the item and the manufacturer you may be charged a restocking fee.
Cancellations but be submitted via our Contact Us page within 24 hours of the order being placed. If the order is cancelled after 24 hours, we will make our best efforts to cancel the order and will respond to your cancellation request via email. If you purchased an item that is subject to restocking fees and the order has already been placed or shipped, a restocking fees will apply. Please refer to the item detail page to see if the item you purchased has a restocking fee.
We’re proud to provide FREE shipping on most of our items shipped within the contiguous United States. For items shipped outside of the contiguous United States, additional freight costs and handling fees will apply, in which case we will use our preferred carriers to guarantee the least possible costs to you. So there’s no confusion, you will always be able to review your shipping costs during the checkout. If we’re unable to ship to your location, we’ll contact you by phone or email to make the necessary adjustments to your order. Estimated shipping dates are provided on product pages, and we’ll provide them during the checkout process as well. To view any changes to your estimated delivery time, login into your LuxeDecor account and go to My Orders listed under the My Account section.
Standard Ground Shipping: Small Parcel FedEx and UPS Items
Based on the size and weight of your product, we’ll determine how it should be shipped. For small parcel items, we ship through FedEx or UPS. Most items shipped through FedEx or UPS are shipped without a signature required. To require a signature, please leave us a note in the comment field in your order and we’ll do our best to accommodate you.
Freight Delivery: Large or Oversized Items
For shipping large furniture and furnishings, we use a freight carrier service. Freight deliveries are made Monday through Friday anytime between 8am and 5pm in the delivery time zone. For residential deliveries, on the day of your delivery you will be contacted by the freight carrier to set up a delivery appointment. Standard freight shipments are delivered curbside. If you would like to upgrade to white glove delivery service, you will have the option to do so at the checkout. All freight deliveries require a signature, and customers are responsible for inspecting their packages for visible damage before signing. If your item(s) have any visible damage, the damage must be noted with the freight carrier on the delivery receipt. Please inspect the boxes carefully and note any visible damage on the delivery receipt as this will significantly expedited the claim process. Please refer to our Damaged Items section for more details.
White Glove Shipping
For a more convenient delivery service, we offer white glove shipping. Available for free on many items, there are several options available with white glove shipping: front door delivery, room of choice, and room of choice plus light assembly and debris removal. Front Door Delivery means the driver will bring your items in over the threshold into the first dry area in your home. Room of Choice Delivery means the items will be delivered to the room of choice. Room of Choice Plus Assembly and Debris Removal Delivery lets you choose the room you want your items delivered to. Light assembly includes installation of small hardware and fixtures only. If you select an assembly option for your furniture delivery, your items will be sent with white glove carriers who are experienced with furniture assembly. You can choose the level of white glove service you’ll prefer at the time of checkout. The basic service for white glove deliveries is Front Door Delivery. White glove shipping estimates can be found in the checkout. If white glove service is not offered for your item(s), or a specific white glove delivery option is not available, please call us to request a custom white glove quote. We will do our best to accommodate you, but please be advised that not all requests are guaranteed. Disclaimer: Customers are responsible for any associated costs or handling fees for missed appointments or redeliveries after the original appointment is missed or rescheduled, including items that do not fit through a doorway.
Estimated Shipping Dates
At the time the order is placed, an email with order confirmation is sent, which includes approximate lead time for the order. Please be aware, shipping dates are only estimated and can change based on product availability. Once the order is accepted by the manufacturer, we will send you an updated approximated ship date if it’s different from the original date that was communicated during order confirmation. After you receive the updated ship date, you will have 24 hours to make changes/cancellations to your order via Contact Us link or phone call. If the order is not cancelled, we will proceed with production of the order.
If you receive a damaged product, you will have the option to refuse delivery and document specific damages to the product on the delivery receipt. Notify us via phone or Contact Us with the details of the damage so that we can return or exchange your merchandise. If the damage is not discovered immediately at the time of the delivery, we allow 10 business days after delivery for customers to send us a claim with supporting documentation and photos. This window might be extended with custom items. We’ll review and approve the claim within 7 days. If the claim is approved, we’ll send you free replacement parts for the damaged goods at no additional cost to you.
Cancellations but be submitted via our Contact Us page within 24 hours of the order being placed. If the order is cancelled after 24 hours, we will make our best efforts to cancel the order and will respond to your cancellation request via email. If you purchased an item that is subject to restocking fees and the order has already been placed in production or shipped, a restocking fee will apply. Please refer to the item detail page to see if the item you purchased has a restocking fee.
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