|110% Price Guarantee|
|30-Day Return Policy|
By proceeding with the transaction, you (the user) proactively and affirmatively acknowledge the responsibility to abide by all the rules and regulations of this website. This agreement is set forth by and between LuxeDecor.com and you (the user). All Internet website(s) owned or operated through LuxeDecor.com and its affiliates are subject to the terms and conditions listed in the given document. If you do not agree with the terms and conditions of this agreement, please do not access or use LuxeDecor.com.
Your Rights to Access and Use
All our high quality products come from selected manufacturers from around the world. We are highly committed to your satisfaction and only offer products from well established and experienced manufacturers. Color of images appearing on the website may not be true to color, depending on the lightning and resolution of the screen or other factors. To physically see the fabric swatches, please follow the link at the item page (Some manufacturers may not apply).
The receipt of an order number or an email order confirmation does not constitute the acceptance of an order or a confirmation of an offer to sell. LuxeDecor, Inc reserves the right, without prior notification, to limit the order quantity on any item and/or to refuse service to any customer. Verification of information may be required prior to the acceptance of any order. Prices and availability of products on the Site are subject to change without notice. Errors will be corrected when discovered, and LuxeDecor, Inc reserves the right to revoke any stated offer and to correct any errors, inaccuracies, or omissions (including after an order has been submitted).
All cancellations must be submitted via Contact Us page within 24 hours of each order placement. If the order is cancelled after 24 hours, we will make our best efforts to cancel the order and will respond to your cancellation request via email. If you purchased an item that is subject to restocking fees and order has already been placed in production or shipped, a restocking fee will apply. Please refer to the item detail page to see if the item you purchased has no restocking fees.
Some manufacturers have strict policies about Minimum Price Advertisement. Brands outlined below are restricted from any promotions advertised on our site or sent via email: BDI, Hubbardton Forge, Tropitone, Lloyd Flanders, Hooker Furniture, and Hekman Furniture.
All credit card payments are securely processed via Authorize.Net Payment Gateway. Authorize.Net is a leading provider of Internet Protocol based payment gateway services. To find out more Authorize.Net please visit www.authorize.net. You may pay for your orders by credit card, PayPal or check via our secure online payment processing. We currently accept Visa, Master Card, American Express and Discover credit cards. Once the order is placed you will receive an email confirmation containing your order number and authorization number, and the details of your order. All orders are charged in full at the time of order placement. If you do not agree to the terms and conditions of LuxeDecor, Inc all cancellations MUST be submitted via telephone 1-888-733-3201 or Contact Us within 24 hours of the order placement
Third Party Sites
For purchases shipped to the state of Illinois, sales taxes are included in the purchase price. For purchases shipped outside of the state of Illinois, it is responsibility of the customer to pay sales tax in their state of residence.
Neither party shall beheld liable or responsible to the other party nor be deemed to have defaulted under or breached this Agreement for failure or delay in fulfilling or performing any term of this Agreement when such failure or delay is caused by or results from causes beyond the reasonable control of the affected party, including but not limited to fire, floods, failure of communications systems or networks, embargoes, war, acts of war (whether war is declared or not), insurrections, riots, civil commotions, strikes, lockouts or other labor disturbances, acts of God or acts, omissions or delays in acting by any governmental authority or the other party; provided, however, that the party so affected shall use reasonable commercial efforts to avoid or remove such causes of nonperformance, and shall continue performance hereunder with reasonable dispatch whenever such causes are removed. Either party shall provide the other party with prompt written notice of any delay or failure to perform that occurs by reason of force majeure. The parties shall mutually seek a resolution of the delay or the failure to perform as noted above.
User Guarantees and Obligations
While using the Sites, you will not:
|1.||violate any laws, third party rights, or our policies such as the Prohibited and Restricted Items policies;|
|2.||use the Sites if you are not able to form legally binding contracts, are under the age of 18, or are temporarily or indefinitely suspended from our Sites;|
|3.||post false, inaccurate, misleading, defamatory, or libelous content (including personal information);|
|4.||distribute or post spam, chain letters, or pyramid schemes;|
|5.||distribute viruses or any other technologies that may harm LuxeDecor.com, or the interests or property of LuxeDecor.com users;|
|6.||copy, modify, or distribute content from the Sites and LuxeDecor.com 's copyrights and trademarks; or|
|7.||harvest or otherwise collect information about users, including email addresses, without their consent.|
USER shall be mindful and use due diligence to ensure that listed items do not infringe upon the copyright, trademark or other rights of third parties.
Without limiting other remedies, we may limit, suspend, or terminate our service and user accounts, prohibit access to our website, remove hosted content, and take technical and legal steps to keep users off the Sites if we think that they are creating problems, possible legal liabilities, or acting inconsistently with the letter or spirit of our policies. We also reserve the right to cancel unconfirmed accounts.
USER shall be responsible for paying all fees in a timely manner with a valid payment method. If your payment method fails or your account is past due, we may collect fees owed using other collection mechanisms. (This includes charging other payment methods on file with us, retaining collection agencies and legal counsel, and for accounts over 180 days past due, deducting the amount owed from your account balance.)
When you give us content, you grant us a non-exclusive, worldwide, perpetual, irrevocable, royalty-free, sub licensable (through multiple tiers) right to exercise the copyright, publicity, and database rights (but no other rights) you have in the content, in any media known now or in the future. (We need these rights to host and display your content.)
You will not hold LuxeDecor.com responsible for other users' actions or inactions, including things they post.
We are not involved in the actual transaction between buyers and sellers. We have no control over and do not guarantee the quality, safety or legality of items advertised, the truth or accuracy of listings, the ability of sellers to sell items, the ability of buyers to pay for items, or that a buyer or seller will actually complete a transaction.
Regardless of the previous paragraph, if we are found to be liable, our liability to you or to any third party is limited to the greater of (a) the total fees you paid to us in the 12 months prior to the action giving rise to the liability, and (b) $100
If you have a dispute with one or more users, you release us (and our officers, directors, agents, subsidiaries, joint ventures and employees) from claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, arising out of or in any way connected with such disputes.
Access and Interference
Additionally, you agree that you will not copy, reproduce, modify, create derivative works from, distribute, or publicly display any content (except for Your Information) from the Sites without the prior expressed written permission of LuxeDecor.com and the appropriate third party, as applicable; or interfere or attempt to interfere with the proper working of the Sites or any activities conducted on the Sites.
User shall indemnify and hold us (and our officers, directors, agents, subsidiaries, joint ventures and employees), harmless from any claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of your breach of this Agreement, or your violation of any law or the rights of a third party.
User shall indemnify and hold harmless LuxeDecor.com, its advertisers and other suppliers and any related third parties, against and in respect of any and all third party claims, suits, actions, proceedings (formal and informal), investigations, judgments, deficiencies, damages, settlements, liabilities, and legal and other expenses (including reasonable legal fees and expenses of attorneys) as and when incurred, arising out of or based upon any act or omission or alleged act or alleged omission by LuxeDecor.com in connection with the acceptance of, or the performance or non-performance by LuxeDecor.com of, any of its duties under this Agreement or arising from the breach by LuxeDecor.com of its warranties, shall promptly notify LuxeDecor.com of all claims and proceedings related thereto of which LuxeDecor.com becomes aware.
No agency, partnership, joint venture, employee-employer or franchiser-franchisee relationship is intended or created by this Agreement.
Except as explicitly stated otherwise, legal notices shall be served on LuxeDecor.com's national registered agent (in the case of LuxeDecor.com) or to the email address you provided during the registration process (in your case). Notice shall be deemed given 72 hours after email is sent, unless the sending party is notified that the email address is invalid. Alternatively, we may give you legal notice by mail to the address provided during the registration process. In such case, notice shall be deemed given three days after the date of mailing.
Obligations of LuxeDecor.com
LuxeDecor.com represents, warrants, covenants and agrees to use its best efforts to maintain the Web Site in a manner consistent with the intent and purpose of the Web Site as at the date first written above; to maintain suitable and qualified personnel in administrative, sales and technical positions necessary for LuxeDecor.com to perform effectively the terms of this Agreement.
LuxeDecor.com agrees to place prominently on its Web Site(s) and to operate in accordance with and to comply with a privacy statement or policy that adheres to or exceeds widely-accepted industry guidelines.
The Term of this Agreement will commence on the Effective Date, will continue for time from the Effective Date, and will renew automatically for additional periods of 12 month, unless otherwise terminated pursuant to the terms of this Agreement. Either party may terminate the Agreement by giving written notice to the other party no later than 1 week before the Effective Date.
LuxeDecor.com and user covenants to each other that neither party will disclose to any third party (other than its employees and directors, in their capacity as such, and the employees and directors of any affiliate on a need to know bases so long as they are bound by the terms of this Agreement) any information regarding the terms and provisions of this Agreement or any nonpublic confidential information, which information a reasonable person would consider confidential or which is marked as “confidential” or “proprietary”, except (i) to the extent necessary to comply with any law or valid order of a court of competent jurisdiction (or any regulatory or administrative tribunal), in which event the party so complying shall so notify the others as promptly as practicable (and, if possible, prior to making any disclosure) and shall seek confidential treatment of such information, if available; (ii) as part of its normal reporting or review procedure to its auditors or its attorneys, as the case may be, so long as they are notified of the provisions of this Agreement; (iii) in connection with any filing with any governmental body or as otherwise required b law, including the federal securities laws and any applicable rules and regulations of any stock exchange or quotation system.
USER represents, warrants and acknowledges that USER has the authority to enter into this Agreement and to perform its obligations hereunder, that it has the right to grant the rights granted to LuxeDecor.com hereunder.
USER represents, warrants and acknowledges that LuxeDecor.com is acting solely as a conduit distributor and marketer of the Advertising and that it has no responsibility for the content of the Advertising and/or the Web Site(s).
This Agreement shall be governed by and construed in accordance with the laws of the State of Illinois applicable to contracts made and performed therein, without regard to principles of conflicts of laws.
This Agreement constitutes the entire agreement and supersedes all prior agreements of the Parties with respect to the transactions set forth herein and, except as otherwise expressly provided herein, is not intended to confer upon any other person any rights or remedies hereunder.
This Agreement may be executed in counterparts, each of which shall be deemed an original and all of which together shall constitute one and the same document.
Should one or more provisions of this Agreement be or become invalid, the parties hereto shall substitute, by mutual consent, valid provisions for such invalid provisions which valid provisions in their economic effect are sufficiently similar to the invalid provisions that it can be reasonably assumed that the parties would have entered into this Agreement with such valid provisions. In case such valid provisions cannot be agreed upon, the invalidity of one or several provisions of this Agreement shall not affect the validity of this Agreement as a whole, unless the invalid provisions are of such essential importance to this Agreement that it is to be reasonably assumed that the parties would not have entered into this Agreement without the invalid provisions.
LIMITATION OF LIABILITY; DISCLAIMER. IN NO EVENT SHALL EITHER PARTY BE LIABLE TO THE OTHER PARTY FOR ANY DIRECT OR INDIRECT, SPECIAL, INCIDENTAL, PUNITIVE, CONSEQUENTIAL OR LOST PROFIT DAMAGES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. LuxeDecor.com MAKES NO WARRANTIES OF ANY KIND TO ANY PERSON WITH RESPECT TO THE AD SERVING SYSTEM USED TO DELIVER ADVERTISING OR ANY ADVERTISING OR DATA SUPPLIED HEREBY, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OR NON INFRINGEMENT.
Shipping is easy! Most items are shipped FREE of charge throughout the contiguous United States. Estimated delivery dates will be available during the checkout process. You will also be able to login to your account and check if there are any changes to the delivery times.
We offer the following freight delivery methods:
1. UPS/FedEx – This method applies to items with size and/or weight small enough to be handled by these carriers. You will be able to track your delivery using standard UPS/FedEx tracking numbers using www.UPS.com or www.FedEx.com
2. Freight Delivery - Freight delivery is made for items with size and/or weight too large for small package carriers such as UPS or FedEx. Deliveries will be made during normal business hours and the delivery agent will contact you in advance to schedule a convenient time of delivery. The items will be dropped off on the driveway of the house and it will be your responsibility to move the items into your desired location.
3. White Glove Shipping – Free white glove shipping is available on many orders, depending on the type and quantity of items. Please refer to the checkout page to see your white glove shipping estimate. Please make sure to fill your shopping cart with your entire order to obtain an accurate White Glove estimate. The following white glove options are available:
a) Front door delivery
b) Room of choice
c) Room of Choice + Light Assembly + Packaging Removal
Please choose your preferred option during the checkout of your item. If option is not available, please call to request for custom white glove quote.
Please fill out the form below to talk to us. Once you submit your inquiry, a LuxeDecor representative will respond to you during our regular business hours.
|Toll Free 888-733-3201|
|Mon - Fri: 9 AM - 7:00 PM CST||Sat - Sun: 9 AM - 5:00 PM CST|
|Mon - Fri: 9 AM - 5:00 PM CST|
|980 N. Michigan Ave.
Chicago, IL 60611
At LuxeDecor, we strive to provide premium and stunning home furniture and decor at the absolute best prices. To this end, we proudly offer a 110% Price Guarantee, applicable to future purchases and items purchased within 7 days of the price match request. If you find any item offered on our site advertised by an online only authorized dealer at a lower price, simply contact our team of customer service representatives or fill out our online form to let us know, and we will do everything we can to quote the item at a lower price.
To speak to someone immediately regarding a price match request call 888-733-3201 or send us a message to receive a prompt response.
How it Works
Details and Restrictions
Price matching may not apply to situations where the manufacturer has forbidden retailers to sell beneath a certain price.
*Some Manufacturers Restrictions Apply
At LuxeDecor, we understand that the purchase of furniture and home decor represents a significant investment, and we strive to ensure the complete satisfaction of all customers. Should a product you purchase from our online shop not match your expectations or needs, LuxeDecor abides by a conditional 30-day return policy and offers hassle and worry-free shopping experience.
As always, while your return is being processed our trained team of sales representatives will be happy to help you shop on our site for alternative furniture and decor options that might better match your personal style preferences.
Not all items are eligible for returns, and customers may be responsible for restocking fees or other fees associated with their return. Only products in “Like-New" condition will be eligible for returns. Items must be postmarked for return within 30 days of delivery to the customer to be eligible for a refund.
“Like-New" condition is defined as:
To complete a return through LuxeDecor please execute the following steps:
To initiate a return, have your order number ready and contact us through our online chat portal, by phone, or by message.
A Customer service representative will promptly review your order and create a Return Case, answering any questions you may have.
Return Goods Authorization (RGA) number will be issued by the manufacturer within 7-10 business days of the initiation of the return. At this point you must package your item for return shipping. See below for additional information regarding shipping fees and procedures.
Once received by the manufacturer, returned items will be inspected to verify their “like-new" condition. Once “like-new" condition is confirmed we will process your credit associated with your return.
In rare cases when item(s) arrive damaged, we will issue you a full refund for the damaged item(s) upon completion of your claim. Please refer to the shipping policy for more information on claim processing.
Return Shipping Costs
Filing a Dispute
Due to transit times, manufacturer’s practices, and other processes some returns may take longer to process than others. In the case of a long return process, we ask that you are patient and understanding of our need to abide by particular quality control methods before issuing your return. We do not recommend filing a charge back from your credit card company, as we will not be able to credit you for your return until the charge back mediation process has been completed. In some cases charge back cases can take up to 180 days to resolve, and an open charge back case may void your eligibility to receive return credit of any kind.
Damaged Returned Item(s)
If an item(s) is returned and determined not to be in "Like-New" condition, LuxeDecor reserves the right to charge a restocking fee of up to 50% of the purchase price as well as return shipping charges.
Item Returned Without an RGA
Items returned without an RGA are subject to an automatic 50% restocking fee and based on the item, may be denied.
Exceptions and Items not Eligible for Return
Unfortunately, certain items purchased from LuxeDecor.com are not eligible for returns. The following items, and returns received under the following conditions, will be ineligible for a return or refund credit.
Samples are not refundable, but the cost of the sample maybe deducted from your order of the full size item with the following criteria:
Samples are not refundable. We will apply the cost of a sample order to the purchase of the full size product. Some samples will need to be shipped back to the manufacturer for this credit to apply.
Open Box items have been inspected for quality assurance. If you are unhappy with your purchase, returns will be accepted within 30 days of delivery and the cost of return shipping will be deducted from your refund.
When ordering large quantities (10+) of the same item we strongly suggest ordering a single sample for evaluation before you place the full order. Returns of any item in quantities of 10 or more units will be subject to a return review. Depending upon the item and the manufacturer you may be charged a restocking fee.
Cancellations but be submitted via our Contact Us page within 24 hours of the order being placed. If the order is cancelled after 24 hours, we will make our best efforts to cancel the order and will respond to your cancellation request via email. If you purchased an item that is subject to restocking fees and the order has already been placed or shipped, a restocking fees will apply. Please refer to the item detail page to see if the item you purchased has a restocking fee.
We’re proud to provide FREE shipping on most of our items shipped within the contiguous United States. For items shipped outside of the contiguous United States, additional freight costs and handling fees will apply, in which case we will use our preferred carriers to guarantee the least possible costs to you. So there’s no confusion, you will always be able to review your shipping costs during the checkout. If we’re unable to ship to your location, we’ll contact you by phone or email to make the necessary adjustments to your order. Estimated shipping dates are provided on product pages, and we’ll provide them during the checkout process as well. To view any changes to your estimated delivery time, login into your LuxeDecor account and go to My Orders listed under the My Account section.
Standard Ground Shipping: Small Parcel FedEx and UPS Items
Based on the size and weight of your product, we’ll determine how it should be shipped. For small parcel items, we ship through FedEx or UPS. Most items shipped through FedEx or UPS are shipped without a signature required. To require a signature, please leave us a note in the comment field in your order and we’ll do our best to accommodate you.
Freight Delivery: Large or Oversized Items
For shipping large furniture and furnishings, we use a freight carrier service. Freight deliveries are made Monday through Friday anytime between 8am and 5pm in the delivery time zone. For residential deliveries, on the day of your delivery you will be contacted by the freight carrier to set up a delivery appointment. Standard freight shipments are delivered curbside. If you would like to upgrade to white glove delivery service, you will have the option to do so at the checkout. All freight deliveries require a signature, and customers are responsible for inspecting their packages for visible damage before signing. If your item(s) have any visible damage, the damage must be noted with the freight carrier on the delivery receipt. Please inspect the boxes carefully and note any visible damage on the delivery receipt as this will significantly expedited the claim process. Please refer to our Damaged Items section for more details.
White Glove Shipping
For a more convenient delivery service, we offer white glove shipping. Available for free on many items, there are several options available with white glove shipping: front door delivery, room of choice, and room of choice plus light assembly and debris removal. Front Door Delivery means the driver will bring your items in over the threshold into the first dry area in your home. Room of Choice Delivery means the items will be delivered to the room of choice. Room of Choice Plus Assembly and Debris Removal Delivery lets you choose the room you want your items delivered to. Light assembly includes installation of small hardware and fixtures only. If you select an assembly option for your furniture delivery, your items will be sent with white glove carriers who are experienced with furniture assembly. You can choose the level of white glove service you’ll prefer at the time of checkout. The basic service for white glove deliveries is Front Door Delivery. White glove shipping estimates can be found in the checkout. If white glove service is not offered for your item(s), or a specific white glove delivery option is not available, please call us to request a custom white glove quote. We will do our best to accommodate you, but please be advised that not all requests are guaranteed. Disclaimer: Customers are responsible for any associated costs or handling fees for missed appointments or redeliveries after the original appointment is missed or rescheduled, including items that do not fit through a doorway.
Estimated Shipping Dates
At the time the order is placed, an email with order confirmation is sent, which includes approximate lead time for the order. Please be aware, shipping dates are only estimated and can change based on product availability. Once the order is accepted by the manufacturer, we will send you an updated approximated ship date if it’s different from the original date that was communicated during order confirmation. After you receive the updated ship date, you will have 24 hours to make changes/cancellations to your order via Contact Us link or phone call. If the order is not cancelled, we will proceed with production of the order.
If you receive a damaged product, you will have the option to refuse delivery and document specific damages to the product on the delivery receipt. Notify us via phone or Contact Us with the details of the damage so that we can return or exchange your merchandise. If the damage is not discovered immediately at the time of the delivery, we allow 10 business days after delivery for customers to send us a claim with supporting documentation and photos. This window might be extended with custom items. We’ll review and approve the claim within 7 days. If the claim is approved, we’ll send you free replacement parts for the damaged goods at no additional cost to you.
Cancellations but be submitted via our Contact Us page within 24 hours of the order being placed. If the order is cancelled after 24 hours, we will make our best efforts to cancel the order and will respond to your cancellation request via email. If you purchased an item that is subject to restocking fees and the order has already been placed in production or shipped, a restocking fee will apply. Please refer to the item detail page to see if the item you purchased has a restocking fee.
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