Privacy & Security
LuxeDecor.com does not collect personally identifiable information from individuals unless they provide it to us voluntarily and knowingly. This means we don't require visitors to register or provide information to us in order to view our site. If you choose to register for LuxeDecor.com Account Services, we collect the following information: email address, password, first name, and last name. We use the information you supply for the purpose of providing the services you have requested.
You can access, review and/or correct all your personally identifiable information that we collect online and maintain in the secure, password protected Account area by visiting the following link: Sign In. We use this procedure to better safeguard your information. You can correct factual errors in your personally identifiable information by sending us a request that credibly shows the error. To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections to this information.
When you advertise with us via our website we collect the following information: email address, name, address, phone number, billing information including credit card number and expiration date and shipping information. We only use your name, address, phone number, billing information/credit card information to process your order. The email address you provide is used strictly for account access, order confirmation, order status updates and contact purposes only. Your information will be used only by LuxeDecor.com. We will not rent or sell this information to any other party.
LuxeDecor.com takes your privacy and security seriously, for this reason we have established physical security measures including locked doors and files, electronic security and managerial controls that limit the potential for misuse of information by employees and contractors.
Like most companies, we use "cookie" technology on our web site. When you visit our website, the cookie tells us whether you've visited us before or are a new visitor. The cookie doesn't track any personal information about you or provide us with any way to contact you, and the cookie doesn't extract any information from your computer. Cookies are simply the best way for us to be able to offer you the most enjoyable and hassle-free online environment.
Shipping is easy! Most items are shipped FREE of charge throughout the contiguous United States. Estimated delivery dates will be available during the checkout process. You will also be able to login to your account and check if there are any changes to the delivery times.
We offer the following freight delivery methods:
1. UPS/FedEx – This method applies to items with size and/or weight small enough to be handled by these carriers. You will be able to track your delivery using standard UPS/FedEx tracking numbers using www.UPS.com or www.FedEx.com
2. Freight Delivery - Freight delivery is made for items with size and/or weight too large for small package carriers such as UPS or FedEx. Deliveries will be made during normal business hours and the delivery agent will contact you in advance to schedule a convenient time of delivery. The items will be dropped off on the driveway of the house and it will be your responsibility to move the items into your desired location.
3. White Glove Shipping – Free white glove shipping is available on many orders, depending on the type and quantity of items. Please refer to the checkout page to see your white glove shipping estimate. Please make sure to fill your shopping cart with your entire order to obtain an accurate White Glove estimate. The following white glove options are available:
a) Front door delivery
b) Room of choice
c) Room of Choice + Light Assembly + Packaging Removal
Please choose your preferred option during the checkout of your item. If option is not available, please call to request for custom white glove quote.