Customer Service

As a valued customer of LuxeDecor.com we are here to serve you with outstanding products and a worry-free ordering experience.

Selection
Our buyers begin by selecting items from only the finest brand names in the country – companies whose commitment to quality and design excellence match our own.  Each product we feature must meet our strict standards for superior construction, premium materials and durable finishes so that you not only receive a luxury product, but excellent value for your money.

Integrity
We strive to exceed your expectations at every stage of the purchase process.  We are a Better Business Bureau Accredited business with thousands of satisfied online customers.  All our products are backed by our guarantee of quality, durability and superior comfort.

Shopping Experience
We make purchasing furniture online a pleasurable experience.  Our products are expertly photographed with detailed descriptions so you can feel confident that you have the right information to make your purchase decision.

Our customer service staff stands ready to help you every step of the way with our Live Chat service or via our toll free number.  We can assist you via email and send out fabric and finish samples at your request.  Our in-house design staff can help you with space planning, fabric and material selection as well as customization of your purchase to your exact requirements.

Delivery
Your Order Status is accessible at any time through our Customer Service portal so you never need to guess where your furniture is in the delivery process.  We commit to delivering your furniture on the date promised and in perfect condition.  We guarantee that any damage which occurs during delivery is fully replaced.  Until your purchase is safely in your home and you are completely satisfied, our job is not done.  We welcome your questions and feedback and look forward to sharing our superior products and brands with you.


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