As a valued customer of LuxeDecor.com we are here to serve you with outstanding products and a worry-free ordering experience.
Our buyers begin by selecting items from only the finest brand names in the country – companies whose commitment to quality and design excellence match our own. Each product we feature must meet our strict standards for superior construction, premium materials and durable finishes so that you not only receive a luxury product, but excellent value for your money.
We strive to exceed your expectations at every stage of the purchase process. We are a Better Business Bureau Accredited business with thousands of satisfied online customers. All our products are backed by our guarantee of quality, durability and superior comfort.
We make purchasing furniture online a pleasurable experience. Our products are expertly photographed with detailed descriptions so you can feel confident that you have the right information to make your purchase decision.
Our customer service staff stands ready to help you every step of the way with our Live Chat service or via our toll free number. We can assist you via email and send out fabric and finish samples at your request. Our in-house design staff can help you with space planning, fabric and material selection as well as customization of your purchase to your exact requirements.
Your Order Status is accessible at any time through our Customer Service portal so you never need to guess where your furniture is in the delivery process. We commit to delivering your furniture on the date promised and in perfect condition. We guarantee that any damage which occurs during delivery is fully replaced. Until your purchase is safely in your home and you are completely satisfied, our job is not done. We welcome your questions and feedback and look forward to sharing our superior products and brands with you.
Shipping is easy! Most items are shipped FREE of charge throughout the contiguous United States. Estimated delivery dates will be available during the checkout process. You will also be able to login to your account and check if there are any changes to the delivery times.
We offer the following freight delivery methods:
1. UPS/FedEx – This method applies to items with size and/or weight small enough to be handled by these carriers. You will be able to track your delivery using standard UPS/FedEx tracking numbers using www.UPS.com or www.FedEx.com
2. Freight Delivery - Freight delivery is made for items with size and/or weight too large for small package carriers such as UPS or FedEx. Deliveries will be made during normal business hours and the delivery agent will contact you in advance to schedule a convenient time of delivery. The items will be dropped off on the driveway of the house and it will be your responsibility to move the items into your desired location.
3. White Glove Shipping – Free white glove shipping is available on many orders, depending on the type and quantity of items. Please refer to the checkout page to see your white glove shipping estimate. Please make sure to fill your shopping cart with your entire order to obtain an accurate White Glove estimate. The following white glove options are available:
a) Front door delivery
b) Room of choice
c) Room of Choice + Light Assembly + Packaging Removal
Please choose your preferred option during the checkout of your item. If option is not available, please call to request for custom white glove quote.