At LuxeDecor, we understand that the purchase of furniture and home decor represents a significant investment, and we strive to ensure the complete satisfaction of all customers. Should a product you purchase from our online shop not match your expectations or needs, LuxeDecor abides by a conditional 30-day return policy and offers hassle and worry-free shopping experience.
As always, while your return is being processed our trained team of sales representatives will be happy to help you shop on our site for alternative furniture and decor options that might better match your personal style preferences.
Not all items are eligible for returns, and customers may be responsible for restocking fees or other fees associated with their return. Only products in “Like-New" condition will be eligible for returns. Items must be postmarked for return within 30 days of delivery to the customer to be eligible for a refund.
“Like-New" condition is defined as:
To complete a return through LuxeDecor please execute the following steps:
To initiate a return, have your order number ready and contact us through our online chat portal, by phone, or by message.
A Customer service representative will promptly review your order and create a Return Case, answering any questions you may have.
Return Goods Authorization (RGA) number will be issued by the manufacturer within 7-10 business days of the initiation of the return. At this point you must package your item for return shipping. See below for additional information regarding shipping fees and procedures.
Once received by the manufacturer, returned items will be inspected to verify their “like-new" condition. Once “like-new" condition is confirmed we will process your credit associated with your return.
Restocking Fees and Return Shipping Costs
Exceptions and Items not Eligible for Return
Unfortunately, certain items purchased from LuxeDecor.com are not eligible for returns. The following items, and returns received under the following conditions, will be ineligible for a return or refund credit.
Cancellations but be submitted via our Contact Us page within 24 hours of the order being placed. If the order is cancelled after 24 hours, we will make our best efforts to cancel the order and will respond to your cancellation request via email. If you purchased an item that is subject to restocking fees and the order has already been placed or shipped, a restocking fees will apply. Please refer to the item detail page to see if the item you purchased has a restocking fee.
Most products sold on LuxeDecor.com are backed by a manufacturer warranty. LuxeDecor does not directly offer warranty to customers, but our team will do our best efforts to assist you in resolving any issues during the warranty period. If you experience an issue with an item that offers a manufacturer warranty, please contact our customer service team. We will help facilitate a resolution or put you in contact with the manufacturer so they can assist you directly. Please review item detail page to see if the product you are purchasing has manufacturer warranty.