Shipping is easy! Most items are shipped FREE of charge throughout the contiguous United States. Estimated delivery dates will be available during the checkout process. You will also be able to login to your account and check if there are any changes to the delivery times.
We offer the following freight delivery methods:
1. UPS/FedEx – This method applies to items with size and/or weight small enough to be handled by these carriers. You will be able to track your delivery using standard UPS/FedEx tracking numbers using www.UPS.com or www.FedEx.com
2. Freight Delivery - Freight delivery is made for items with size and/or weight too large for small package carriers such as UPS or FedEx. Deliveries will be made during normal business hours and the delivery agent will contact you in advance to schedule a convenient time of delivery. The items will be dropped off on the driveway of the house and it will be your responsibility to move the items into your desired location.
3. White Glove Shipping – Free white glove shipping is available on many orders, depending on the type and quantity of items. Please refer to the checkout page to see your white glove shipping estimate. Please make sure to fill your shopping cart with your entire order to obtain an accurate White Glove estimate. The following white glove options are available:
a) Front door delivery
b) Room of choice
c) Room of Choice + Light Assembly + Packaging Removal
Please choose your preferred option during the checkout of your item. If option is not available, please call to request for custom white glove quote.
Please fill out the form below to talk to us. Once you submit your inquiry,
a LuxeDecor representative will respond to you during our regular business hours.
Toll Free 888-733-3201
Mon - Fri: 9 AM - 7:00 PM CST
Sat - Sun: 9 AM - 5:00 PM CST
Mon - Fri: 9 AM - 5:00 PM CST
980 N. Michigan Ave. Suite 1310 Chicago, IL 60611
The following criteria of the product must be met in order to qualify
1) Fill up your Shopping Cart with items you would like a quote for.
2) Navigate to shopping cart and locate request quote form below cart items.
3) Fill out your contact information and click on Request Quote button.
Guaranteed Lowest Price
At LuxeDecor, we strive to provide premium and stunning home furniture and decor at the absolute best prices. To this end, we proudly offer a 110% Price Guarantee, applicable to future purchases and items purchased within 7 days of the price match request. If you find any item offered on our site advertised by an online only authorized dealer at a lower price, simply contact our team of customer service representatives or fill out our online form to let us know, and we will do everything we can to quote the item at a lower price. To speak to someone immediately regarding a price match request call 888-733-3201 or send us a message to receive a prompt response.
How it Works
You purchase a sofa from LuxeDecor for $1000
7 days later, you see the same sofa advertised by an online only authorized retailer for $950
The difference in price is $50
You contact LuxeDecor, directing us to the competitor’s product page advertising the lower price
LuxeDecor verifies the competitor as an online only authorized dealer and the price of the item
LuxeDecor credits you $55, 110% of the difference in price
Details and Restrictions
The advertised price is from an online only authorized dealer, authorized to sell the item by the manufacturer of the product in question
The advertised price does not violate manufacturer's MAP (Minimum Advertised Pricing) requirements
The item being advertised by the competitor is in new, unused condition and available to purchase
The 110% price guarantee does not apply to on-sale, repackaged or clearance items
Price match discounts may not be combined with other discounts or promotions
The advertised price must include all shipping and handling costs to be eligible for price matching
The products being compared must be exact duplicates, sharing the same finish, style, size, et cetera
The product in question is not a close out, discontinued, or clearance item
Competitor pricing must be verified by a LuxeDecor representative before price matching credit will be issued
Only pricing advertised on active URL links will qualify for price matching. Written or verbal quotes will not be accepted
Price matching may only be applied towards individual items. Quantity discounts or trade sales may not be eligible for price matching at the discretion of LuxeDecor
eBay, flash-sales, and club memberships advertised prices will not be eligible for price matching
Please note Price matching may not apply to situations where the manufacturer has forbidden retailers to sell beneath a certain price.
*Some Manufacturers Restrictions Apply
30-Day Return Policy
At LuxeDecor, we understand that the purchase of furniture and home decor represents a significant investment, and we strive to ensure the complete satisfaction of all customers. Should a product you purchase from our online shop not match your expectations or needs, LuxeDecor abides by a conditional 30-day return policy and offers hassle and worry-free shopping experience. As always, while your return is being processed our trained team of sales representatives will be happy to help you shop on our site for alternative furniture and decor options that might better match your personal style preferences. Not all items are eligible for returns, and customers may be responsible for restocking fees or other fees associated with their return. Only products in “Like-New" condition will be eligible for returns. Items must be postmarked for return within 30 days of delivery to the customer to be eligible for a refund.
“Like-New" condition is defined as:
An undamaged item in the original unmarked packaging
An item that has not been installed or modified
An item that includes all additional parts, accessories, and instruction manuals
To complete a return through LuxeDecor please execute the following steps:
Receive Authorization & Instructions
To initiate a return, have your order number ready and contact us through our online chat portal, by phone, or by message.
Live Chat with a representative on the bottom right corner of our website
A Customer service representative will promptly review your order and create a Return Case, answering any questions you may have.
Pack and Ship Your Item(s)
Return Goods Authorization (RGA) number will be issued by the manufacturer within 7-10 business days of the initiation of the return. At this point you must package your item for return shipping. See below for additional information regarding shipping fees and procedures.
Ensure the item is well packed in its original packaging
Attach the return label to the outside of the box
Do not write on or mark on the box in any way other than to attach the return label
We will monitor the return and handle any shipping issues that arise
Complete Your Return
Once received by the manufacturer, returned items will be inspected to verify their “like-new" condition. Once “like-new" condition is confirmed we will process your credit associated with your return.
Credit returns generally take less than 10 days to process, but may take as longer depending on a particular case
You will be refunded via the same method by which the returned product(s) was originally purchased
Return Shipping Fees and Procedures
All small items ship via FedEx (or UPS in certain cases). LuxeDecor will issue a prepaid a FedEx return shipping label by email.
Your packaged and labeled return may be dropped off at any FedEx location or you may call 1-800-GOFEDEX to have your package picked up.
Return shipping labels expire 2 weeks after the date of issue and will not be reissued by LuxeDecor. It is the responsibility of the customer to arrange for the return of items before the expiration of issued shipping labels.
Tracking information for your package will be provided, and you may monitor your return online while it is in transit.
LuxeDecor will be responsible for any damages or lost shipments incurred during return shipping.
All large items ship by freight carrier. LuxeDecor will coordinate with you and the freight company to determine a date and time for pick-up of large items.
You are responsible to be physically present at the time of pick-up.
Freight companies selected to retrieve products for return will be chosen at the discretion of LuxeDecor.
Customers will be charged return shipping costs unless a different item of equal or greater value will be eligible to have freight shipping charges waived, courtesy of LuxeDecor
Damaged Items In rare cases when item(s) arrive damaged, we will issue you a full refund for the damaged item(s) upon completion of your claim. Please refer to the shipping policy for more information on claim processing.
Most Lighting, Rugs and Decor products have NO RESTOCKING FEES. Customers may be charged a 15% restocking fee on furniture products for the return of undamaged, non-defective, “Like-New" items. Please refer to product detail page to check if the item you are purchasing qualifies for no restocking fees. All Exchanges for greater of equal value orders qualify for NO RESTOCKING FEES.
Customers placing exchange orders for equal or greater value will qualify for NO RESTOCKING FEES and NO SHIPPING COSTS.
Return Shipping Costs
Customers who decide not to place exchange orders for equal or greater value following a return will be responsible for paying shipping costs for all returned items back to the manufacturer. We will confirm the shipping amount when we process your return request, and shipping costs will be deducted from your return credit.
Problems With Your Return
Filing a Dispute Due to transit times, manufacturer’s practices, and other processes some returns may take longer to process than others. In the case of a long return process, we ask that you are patient and understanding of our need to abide by particular quality control methods before issuing your return. We do not recommend filing a charge back from your credit card company, as we will not be able to credit you for your return until the charge back mediation process has been completed. In some cases charge back cases can take up to 180 days to resolve, and an open charge back case may void your eligibility to receive return credit of any kind.
Damaged Returned Item(s) If an item(s) is returned and determined not to be in "Like-New" condition, LuxeDecor reserves the right to charge a r