FAQ

Can you tell me more about your furniture collection?
What are your business practices?
What is it like shopping at LuxeDecor?
What about customer service?
Is it possible to get fabric and finish samples?
Do you offer free shipping?
Can I track my order?
Will my order arrive on time?
What happens if my order is damaged during delivery?
What is your return policy?
Can I request a quote?
Do you ever run promotions?
How can I find out about sales & clearance items?
Do you have a blog?
Do you offer trade accounts for designers, architects, builders, or other professionals?
I have a question not covered here.

 

We are here to serve you, as a valued customer of LuxeDecor.com, with outstanding products and a worry-free ordering experience.

Can you tell me more about your furniture collection?

Our buyers begin by selecting items from only the finest brand names in the country—companies whose commitment to quality and design excellence match our own. Each product we feature must meet our strict standards for superior construction, premium materials, and durable finishes. Our standards ensure that you receive a luxury product at an excellent value for your money.

Back to top

What are your business practices?

We strive to exceed your expectations at every stage of the purchasing process. We are a Better Business Bureau Accredited business with thousands of satisfied online customers. LuxeDecor products are backed by our guarantee of quality, durability, and superior comfort.

Back to top

What is it like shopping at LuxeDecor?

At LuxeDecor, we bring the showroom experience to the online world. Our products are expertly photographed with detailed descriptions. With swatches, color choices, excellent customer service, and free shipping on most items, shopping our online store is easy. At LuxeDecor, you have the information you need to make purchase decisions.

Back to top

What about customer service?

Our customer service staff is ready to help you every step of the way with our Live Chat service or via our toll-free number: (888) 733-3201.

Back to top

Is it possible to get fabric and finish samples?

Yes! We can assist you via email and send out fabric and finish samples at your request. Our in-house design staff can help you with fabric and material selection as well as customization of your purchase to your exact requirements.

Back to top

Do you offer free shipping?

On most items, yes we do!

Back to top

Can I track my order?

Your Order Status is accessible through our Customer Service portal so you never need to guess where your furniture is in the delivery process.

Back to top

Will my order arrive on time?

We commit to delivering your furniture on the date promised.

Back to top

What happens if my order is damaged during delivery?

We commit to delivering your furniture in perfect condition. We will replace furniture damaged during delivery. Our job is not done until your purchase is safely in your home, and you are completely satisfied.

Back to top

What is your return policy?

Products in “like new” condition are eligible for return within 30 days of purchase. For more see our returns policy page.

Back to top

Can I request a quote?

Yes! Go here to request a quote.

Back to top

Do you ever run promotions?

We sure do! To sign up, click on Promotion Sign Up at the bottom of the page.

Back to top

How can I find out about sales & clearance items?

Sales & Clearance information is the rightmost item on the categories banner of the homepage.

Back to top

Do you have a blog?

Yes! You can get to it by selecting Inspiration at the top of the page.

Back to top

Do you offer trade accounts for designers, architects, builders, or other professionals?

Yes we do. Click here or on the Trade Program link on the top banner for more information.

Back to top

I have a question not covered here.

We welcome your questions and feedback and look forward to sharing our superior products and brands with you.

Back to top