Shipping is easy! Most items are shipped FREE of charge throughout the contiguous United States. Estimated delivery dates will be available during the checkout process. You will also be able to login to your account and check if there are any changes to the delivery times.
We offer the following freight delivery methods:
1. UPS/FedEx – This method applies to items with size and/or weight small enough to be handled by these carriers. You will be able to track your delivery using standard UPS/FedEx tracking numbers using www.UPS.com or www.FedEx.com
2. Freight Delivery - Freight delivery is made for items with size and/or weight too large for small package carriers such as UPS or FedEx. Deliveries will be made during normal business hours and the delivery agent will contact you in advance to schedule a convenient time of delivery. The items will be dropped off on the driveway of the house and it will be your responsibility to move the items into your desired location.
3. White Glove Shipping – Free white glove shipping is available on many orders, depending on the type and quantity of items. Please refer to the checkout page to see your white glove shipping estimate. Please make sure to fill your shopping cart with your entire order to obtain an accurate White Glove estimate. The following white glove options are available:
a) Front door delivery
b) Room of choice
c) Room of Choice + Light Assembly + Packaging Removal
Please choose your preferred option during the checkout of your item. If option is not available, please call to request for custom white glove quote.
Please fill out the form below to talk to us. Once you submit your inquiry,
a LuxeDecor representative will respond to you during our regular business hours.
Toll Free 888-733-3201
Mon - Fri: 9 AM - 7:00 PM CST
Sat - Sun: 9 AM - 5:00 PM CST
Mon - Fri: 9 AM - 5:00 PM CST
980 N. Michigan Ave. Suite 1310 Chicago, IL 60611
The following criteria of the product must be met in order to qualify
1) Fill up your Shopping Cart with items you would like a quote for.
2) Navigate to shopping cart and locate request quote form below cart items.
3) Fill out your contact information and click on Request Quote button.
Guaranteed Lowest Price
At LuxeDecor, we strive to provide premium and stunning home furniture and decor at the absolute best prices. To this end, we proudly offer a 110% Price Guarantee, applicable to future purchases and items purchased within 7 days of the price match request. If you find any item offered on our site advertised by an online only authorized dealer at a lower price, simply contact our team of customer service representatives or fill out our online form to let us know, and we will do everything we can to quote the item at a lower price. To speak to someone immediately regarding a price match request call 888-733-3201 or send us a message to receive a prompt response.
How it Works
You purchase a sofa from LuxeDecor for $1000
7 days later, you see the same sofa advertised by an online only authorized retailer for $950
The difference in price is $50
You contact LuxeDecor, directing us to the competitor’s product page advertising the lower price
LuxeDecor verifies the competitor as an online only authorized dealer and the price of the item
LuxeDecor credits you $55, 110% of the difference in price
Details and Restrictions
The advertised price is from an online only authorized dealer, authorized to sell the item by the manufacturer of the product in question
The advertised price does not violate manufacturer's MAP (Minimum Advertised Pricing) requirements
The item being advertised by the competitor is in new, unused condition and available to purchase
The 110% price guarantee does not apply to on-sale, repackaged or clearance items
Price match discounts may not be combined with other discounts or promotions
The advertised price must include all shipping and handling costs to be eligible for price matching
The products being compared must be exact duplicates, sharing the same finish, style, size, et cetera
The product in question is not a close out, discontinued, or clearance item
Competitor pricing must be verified by a LuxeDecor representative before price matching credit will be issued
Only pricing advertised on active URL links will qualify for price matching. Written or verbal quotes will not be accepted
Price matching may only be applied towards individual items. Quantity discounts or trade sales may not be eligible for price matching at the discretion of LuxeDecor
eBay, flash-sales, and club memberships advertised prices will not be eligible for price matching
Please note Price matching may not apply to situations where the manufacturer has forbidden retailers to sell beneath a certain price.
*Some Manufacturers Restrictions Apply
30-Day Return Policy
At LuxeDecor, we understand that the purchase of furniture and home decor represents a significant investment, and we strive to ensure the complete satisfaction of all customers. Should a product you purchase from our online shop not match your expectations or needs, LuxeDecor abides by a conditional 30-day return policy and offers hassle and worry-free shopping experience. As always, while your return is being processed our trained team of sales representatives will be happy to help you shop on our site for alternative furniture and decor options that might better match your personal style preferences. Not all items are eligible for returns, and customers may be responsible for restocking fees or other fees associated with their return. Only products in “Like-New" condition will be eligible for returns. Items must be postmarked for return within 30 days of delivery to the customer to be eligible for a refund.
“Like-New" condition is defined as:
An undamaged item in the original unmarked packaging
An item that has not been installed or modified
An item that includes all additional parts, accessories, and instruction manuals
To complete a return through LuxeDecor please execute the following steps:
Receive Authorization & Instructions
To initiate a return, have your order number ready and contact us through our online chat portal, by phone, or by message.
Live Chat with a representative on the bottom right corner of our website
A Customer service representative will promptly review your order and create a Return Case, answering any questions you may have.
Pack and Ship Your Item(s)
Return Goods Authorization (RGA) number will be issued by the manufacturer within 7-10 business days of the initiation of the return. At this point you must package your item for return shipping. See below for additional information regarding shipping fees and procedures.
Ensure the item is well packed in its original packaging
Attach the return label to the outside of the box
Do not write on or mark on the box in any way other than to attach the return label
We will monitor the return and handle any shipping issues that arise
Complete Your Return
Once received by the manufacturer, returned items will be inspected to verify their “like-new" condition. Once “like-new" condition is confirmed we will process your credit associated with your return.
Credit returns generally take less than 10 days to process, but may take as longer depending on a particular case
You will be refunded via the same method by which the returned product(s) was originally purchased
Return Shipping Fees and Procedures
All small items ship via FedEx (or UPS in certain cases). LuxeDecor will issue a prepaid a FedEx return shipping label by email.
Your packaged and labeled return may be dropped off at any FedEx location or you may call 1-800-GOFEDEX to have your package picked up.
Return shipping labels expire 2 weeks after the date of issue and will not be reissued by LuxeDecor. It is the responsibility of the customer to arrange for the return of items before the expiration of issued shipping labels.
Tracking information for your package will be provided, and you may monitor your return online while it is in transit.
LuxeDecor will be responsible for any damages or lost shipments incurred during return shipping.
All large items ship by freight carrier. LuxeDecor will coordinate with you and the freight company to determine a date and time for pick-up of large items.
You are responsible to be physically present at the time of pick-up.
Freight companies selected to retrieve products for return will be chosen at the discretion of LuxeDecor.
Customers will be charged return shipping costs unless a different item of equal or greater value will be eligible to have freight shipping charges waived, courtesy of LuxeDecor
Damaged Items In rare cases when item(s) arrive damaged, we will issue you a full refund for the damaged item(s) upon completion of your claim. Please refer to the shipping policy for more information on claim processing.
Most Lighting, Rugs and Decor products have NO RESTOCKING FEES. Customers may be charged a 15% restocking fee on furniture products for the return of undamaged, non-defective, “Like-New" items. Please refer to product detail page to check if the item you are purchasing qualifies for no restocking fees. All Exchanges for greater of equal value orders qualify for NO RESTOCKING FEES.
Customers placing exchange orders for equal or greater value will qualify for NO RESTOCKING FEES and NO SHIPPING COSTS.
Return Shipping Costs
Customers who decide not to place exchange orders for equal or greater value following a return will be responsible for paying shipping costs for all returned items back to the manufacturer. We will confirm the shipping amount when we process your return request, and shipping costs will be deducted from your return credit.
Problems With Your Return
Filing a Dispute Due to transit times, manufacturer’s practices, and other processes some returns may take longer to process than others. In the case of a long return process, we ask that you are patient and understanding of our need to abide by particular quality control methods before issuing your return. We do not recommend filing a charge back from your credit card company, as we will not be able to credit you for your return until the charge back mediation process has been completed. In some cases charge back cases can take up to 180 days to resolve, and an open charge back case may void your eligibility to receive return credit of any kind.
Damaged Returned Item(s) If an item(s) is returned and determined not to be in "Like-New" condition, LuxeDecor reserves the right to charge a restocking fee of up to 50% of the purchase price as well as return shipping charges.
Item Returned Without an RGA Items returned without an RGA are subject to an automatic 50% restocking fee and based on the item, may be denied.
Exceptions and Items not Eligible for Return Unfortunately, certain items purchased from LuxeDecor.com are not eligible for returns. The following items, and returns received under the following conditions, will be ineligible for a return or refund credit.
Replacement cushions are made to order and therefore are not eligible to be returned. Due to this policy from the manufacturer, we request you contact our sales team to verify you are ordering the correct cushions.
Item that have been assembled, installed, modified or used in any way
Items without their original packaging
Items postmarked for return 30 days or more after the date of delivery (unless approved by LuxeDecor. A restock fee may apply)
Items with an expired RGA (RGAs expire after 10 business days. To return an item with an expired RGA, a new RGA number must be acquired. Applications for new RGAs may be denied)
Items shipped to Alaska, Hawaii, Puerto Rico or international addresses
Items that are made-to-order with modifications not normally done by the manufacturer at the customer’s request
Samples Samples are not refundable, but the cost of the sample maybe deducted from your order of the full size item with the following criteria:
Our customer service department will arrange the sample return to manufacturer.
Once sample has been picked up by carrier, a credit for the amount of the sample order will be credited to your new order of the full size item
Sample Return Policy
Samples are not refundable. We will apply the cost of a sample order to the purchase of the full size product. Some samples will need to be shipped back to the manufacturer for this credit to apply.
Large Quantity Purchases
When ordering large quantities (10+) of the same item we strongly suggest ordering a single sample for evaluation before you place the full order. Returns of any item in quantities of 10 or more units will be subject to a return review. Depending upon the item and the manufacturer you may be charged a restocking fee.
Cancellations but be submitted via our Contact Us page within 24 hours of the order being placed. If the order is cancelled after 24 hours, we will make our best efforts to cancel the order and will respond to your cancellation request via email. If you purchased an item that is subject to restocking fees and the order has already been placed or shipped, a restocking fees will apply. Please refer to the item detail page to see if the item you purchased has a restocking fee.
We’re proud to provide FREE shipping on most of our items shipped within the contiguous United States. For items shipped outside of the contiguous United States, additional freight costs and handling fees will apply, in which case we will use our preferred carriers to guarantee the least possible costs to you. So there’s no confusion, you will always be able to review your shipping costs during the checkout. If we’re unable to ship to your location, we’ll contact you by phone or email to make the necessary adjustments to your order. Estimated shipping dates are provided on product pages, and we’ll provide them during the checkout process as well. To view any changes to your estimated delivery time, login into your LuxeDecor account and go to My Orders listed under the My Account section.
Standard Ground Shipping: Small Parcel FedEx and UPS Items
Based on the size and weight of your product, we’ll determine how it should be shipped. For small parcel items, we ship through FedEx or UPS. Most items shipped through FedEx or UPS are shipped without a signature required. To require a signature, please leave us a note in the comment field in your order and we’ll do our best to accommodate you.
Freight Delivery: Large or Oversized Items
For shipping large furniture and furnishings, we use a freight carrier service. Freight deliveries are made Monday through Friday anytime between 8am and 5pm in the delivery time zone. For residential deliveries, on the day of your delivery you will be contacted by the freight carrier to set up a delivery appointment. Standard freight shipments are delivered curbside. If you would like to upgrade to white glove delivery service, you will have the option to do so at the checkout.
All freight deliveries require a signature, and customers are responsible for inspecting their packages for visible damage before signing. If your item(s) have any visible damage, the damage must be noted with the freight carrier on the delivery receipt. Please inspect the boxes carefully and note any visible damage on the delivery receipt as this will significantly expedited the claim process. Please refer to our Damaged Items section for more details.
White Glove Shipping
For a more convenient delivery service, we offer white glove shipping. Available for free on many items, there are several options available with white glove shipping: front door delivery, room of choice, and room of choice plus light assembly and debris removal. Front Door Delivery means the driver will bring your items in over the threshold into the first dry area in your home. Room of Choice Delivery means the items will be delivered to the room of choice. Room of Choice Plus Assembly and Debris Removal Delivery lets you choose the room you want your items delivered to. Light assembly includes installation of small hardware and fixtures only. If you select an assembly option for your furniture delivery, your items will be sent with white glove carriers who are experienced with furniture assembly. You can choose the level of white glove service you’ll prefer at the time of checkout. The
basic service for white glove deliveries is Front Door Delivery. White glove shipping estimates can be found in the checkout.
If white glove service is not offered for your item(s), or a specific white glove delivery option is not available, please call us to request a custom white glove quote. We will do our best to accommodate you, but please be advised that not all requests are guaranteed.
Disclaimer: Customers are responsible for any associated costs or handling fees for missed appointments or redeliveries after the original appointment is missed or rescheduled, including items that do not fit through a doorway.
Estimated Shipping Dates
At the time the order is placed, an email with order confirmation is sent, which includes approximate lead time for the order. Please be aware, shipping dates are only estimated and can change based on product availability. Once the order is accepted by the manufacturer, we will send you an updated approximated ship date if it’s different from the original date that was communicated during order confirmation. After you receive the updated ship date, you will have 24 hours to make changes/cancellations to your order via Contact Us link or phone call. If the order is not cancelled, we will proceed with production of the order.
If you receive a damaged product, you will have the option to refuse delivery and document specific damages to the product on the delivery receipt. Notify us via phone or Contact Us with the details of the damage so that we can return or exchange your merchandise. If the damage is not discovered immediately at the time of the delivery, we allow 10 business days after delivery for customers to send us a claim with supporting documentation and photos. This window might be extended with custom items. We’ll review and approve the claim within 7 days. If the claim is approved, we’ll send you free replacement parts for the damaged goods at no additional cost to you.
Cancellations but be submitted via our Contact Us page within 24 hours of the order being placed. If the order is cancelled after 24 hours, we will make our best efforts to cancel the order and will respond to your cancellation request via email. If you purchased an item that is subject to restocking fees and the order has already been placed in production or shipped, a restocking fee will apply. Please refer to the item detail page to see if the item you purchased has a restocking fee.
Product warranty information is available on each product detail pages:
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